Our client is an ecommerce seller and they work with a number of suppliers and manufacturers. Our client sell their products on various marketplaces such as amazon, ebay, jet, wayfair, walmart, rakuten and many other channels. We were hired to manage their marketplace presence and process all the customers orders. We helped them with
a. Dropshipping the orders that they receive from various channels.
b. Place orders with suppliers and followup for order updates
c. Respond to customer queries
d. Maintain the order reporting and returns reports
e. Update tracking numbers as they are received
f. Stock replenishment and inventory monitoring.
g. Co-ordinate with UPS, Fedex, USPS on last shipments and schedule pickups.