Our client is a major insurance company that uses an Interactive Voice Response system to provide information to their users based on requests. We performed a detailed end-to-end testing of the system for all of the IVR call flows. A properly functioning IVR that is easy to iterate increases client satisfaction and reduces operating costs. In order to effectively test the system, we used twilio and vxml. We also performed regression tests to ensure that no interferences with other software occured after changes were made. 

Technologies Used:

vxml and twilio 

Looking for a similar solution? Hire us now!

1 Comment

  1. IVR testing plays a vital role in ensuring the reliability and functionality of interactive voice response systems. By rigorously testing usability, voice recognition accuracy, and call routing efficiency, businesses can deliver seamless customer experiences. Here’s to the dedicated testers who ensure that IVR systems perform flawlessly, enhancing customer satisfaction and trust.

Leave a Reply

Your email address will not be published. Required fields are marked *

Post comment